Your response time is calculated based on the last two leads that were added into Effi.
Your response time is also shown on high traffic websites for customers to view (only if you purchase appointments/leads from Effi).
To manage your response time, please ensure you add in a note once a lead in added in your queue and also continue to update your lead via the Note/Task section.
NOTE: Effi lite does not include email automation and electronic bank statement collection.
If you have any questions or issues do not hesitate to reach out to us at email@example.com