How does Effi calculate my response time?

Your response time is calculated based on the last two leads that were added into Effi and actioned by you.

To manage your response time, please ensure you add in a note once a lead in added in your queue and also continue to update your lead via the Note/Task section. 

Your response time is also shown on high traffic websites for customers to view (only if you purchase appointments/leads from Effi).

If you're unsure on how to add a note on the broker portal, click here for instructions: How do I add a note for myself on a lead?