Module 5 Check
Fact Find & Application Processing
From client intake to serviceability — the part of the platform you'll spend the most time in.
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6
Quiz Questions
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2
Practice Tasks
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Part 1
Test your knowledge
Question 1
How do you get a second borrower's details into a joint fact find?
A
Enter everything yourself, then invite them to review only
B
Invite the secondary applicant so they can complete their own section
C
It's not possible — only one applicant per fact find
D
Ask them to email their details as a PDF
▸ Show answer
Correct answer: B. Inviting the secondary applicant lets them log in and complete their own portion of the fact find directly.
Question 2
What does enabling fact find autosave protect against?
A
Clients seeing their own data
B
Losing progress if a client doesn't submit before closing the browser
C
Duplicate leads
D
Incorrect lender selection
▸ Show answer
Correct answer: B. Autosave keeps in-progress fact find answers saved as the client goes, rather than only on final submission.
Question 3
What is the HEM calculator used for?
A
Calculating household expense benchmarks for serviceability
B
Calculating referral partner commissions
C
Estimating property value
D
Scheduling meetings
▸ Show answer
Correct answer: A. HEM (Household Expenditure Measure) provides a benchmark expense figure used in serviceability assessments.
Question 4
What is Glass Guide used for in Effi?
A
Vehicle valuation
B
Document redaction
C
Team permission management
D
SMS automation
▸ Show answer
Correct answer: A. Glass Guide integration is used to value vehicles, relevant for asset and lending calculations.
Question 5
What's the difference between a global lender and an enterprise lender?
A
There is no difference
B
Global lenders are available platform-wide; enterprise lenders are specific to your business/panel
C
Enterprise lenders can only be used once per year
D
Global lenders require a separate login
▸ Show answer
Correct answer: B. Global lenders are shared across the platform, while enterprise lenders are configured specifically for your business's panel.
Question 6
What does the application page's 'linked loans' feature support?
A
Only a single loan per application
B
Multiple loans and unlimited security properties linked to one application
C
Linking loans across different clients
D
Automatically merging two applications into one
▸ Show answer
Correct answer: B. The application page supports multiple linked loans and unlimited security properties within a single application.
Part 2
Practice in your portal
Use practice leads, not live clients, for all of the tasks below.
1
Complete a practice fact find end to end
- Start a new fact find for a practice client.
- Invite a secondary applicant and have them complete their section.
- Fill in household expenses and confirm autosave is capturing progress.
2
Build an application with linked loans
- Create an application with two linked loans.
- Add the relevant security properties.
- Run the HEM calculator and a serviceability check on the application.
Passed the quiz and finished the tasks? Head back to your learning path and move on to the next module.
Back to Onboarding Course →© 2026 Effi. All rights reserved.
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