Discharged Toggle: Marking a Settled Loan as Paid Out

Overview

The Discharged toggle helps you manage settled loans more efficiently. Once a loan reaches the Settled stage, you can mark it as Paid Out. This automatically updates the loan balance to $0 and keeps records in sync with Connect360.

How It Works

• The Discharged toggle appears under the Loan tab once a loan is in the Settled stage.

• The same toggle is available in Client Retention— changes sync between both systems automatically.

Steps to Mark a Loan as Paid Out

1. Navigate to the Loan tab of the settled loan.

2. Switch the Discharged toggle to ON. The loan balance will automatically update to $0.

3. Hover over the ℹ️ icon to view the message:
   “Loan Balance will be changed to $0 once the toggle is moved to ON.”

4. If needed, switch the toggle back to OFF. You’ll then be prompted to update the loan balance to an amount greater than $0.

Key Notes

• Eligibility: The toggle is only available for loans in the Settled stage.

• Sync: Updates to the toggle in Effi also sync to Connect360, and vice versa.

• Flexibility: You can toggle ON/OFF as needed to keep balances accurate.

✨ This feature ensures settled loans are always correctly tracked and balances are up to date across systems.

Here are some related articles:

Client Retention Report – Overview and Setup

How to Manually Sync a Settled Lead to Client Retention Tool